Returns and Exchanges

Can I return a part?

Yes. Typically, any unused product can be returned for a refund to the original payment method within 30 days of purchase.

Can I exchange a part?

Yes, you can. If you want to exchange a part instead of returning it for a refund, please call us to make arrangements.

How do I return an item?

It’s easy!

1.    Find your order with the product you want to return in your transaction history

2.    Click on Return Authorization

3.    Choose the type of return and follow the instructions

4.    Once you have received the email, print it out and place it in the shipping box

5.    Ship the box to this address:

World Impex
ATTN: Returns Department
RMA#: [Insert the return authorization number here]
10832 Williamson Ln BLDG Q
Cockeysville, MD 21030

A few important notes:

·         Any product returned without a return authorization number will be refused.

·         All part(s) returned for a refund must be in the original packaging, including manuals, hardware, labeling, etc.

·         The return part(s) must be repackaged in a shipping box because we can’t accept any original manufacturer's box.

What if you sent me the wrong part?

This rarely happens, but if it does, we’ll apologize profusely and send you a prepaid return shipping label so you can return it to us at no charge. We’ll also send you the right part ASAP.

What if I ordered the wrong part?

You can return it as long as it’s within 30 days of delivery and the part meets all the guidelines delineated in this policy.

How long do I have to return or exchange a part?

You have 30 days from delivery to return or exchange a part.

Can I return or exchange a part for any reason?

Yes, as long as it’s within 30 days of delivery and the part meets all the guidelines delineated in this policy.

Are there certain parts I can’t return?

Yes. We don’t accept returns on:

·         Used parts

·         Parts that have been damaged during installation

·         Electronic parts

·         Special orders

·         Parts of a kit (only the entire kit can be returned)

Do I have to pay any restocking fees?

All returns are subject to a 20% restocking fee.

Do I have to pay for return shipping?

Yes. The customer assumes all responsibility for return shipping costs. The only exception is when there’s a mistake on our part.

How long will it take to receive my refund?

Allow 5-10 business days for your refund to be processed.

How long do returns take to process?

We’ll start processing your return as soon as we receive it. It should take 5-10 business days.

What if the part is defective or damaged?

You can start a warranty claim with us or the product manufacturer. Visit our warranty page for more information.

What if my return never arrives? Do I still get a refund?

Since we’re not responsible for return shipments, we can’t issue a refund for lost return shipments. We suggest returning any part(s) with a tracking number in case the package is lost or damaged.

What if someone else purchased the part for me and I want to return or exchange it?

You can ask the person to access their World Impex account and start the return process for you.

What if I need to make a warranty claim and return a part?

Please check our warranty page for instructions on making a warranty claim.

What is a core return/core charge?

Some products have a core price attached to them because the original manufacturer wants your broken part back. Manufacturers do this for things like alternators because they have the ability to take your broken part, fix it, and resell it.

Here’s how the process works: Let’s say we have a $200 part. We’re willing to sell it to you for $150 if you agree to send us the old part, which has a $50 core charge. You’ll pay the full price of $200 upfront, and then we’ll refund you the $50 core charge when we receive the old part from you. Ultimately, you’ll pay $150 plus your old part for a brand new part that costs $200.

In order to receive that core amount back, your part must be in rebuildable condition. There cannot be any parts missing and there cannot be structural harm done.

You must return the old part back to us in the original packaging that the new part was sent in. We do not accept junkyard cores. You are responsible for all shipping costs associated with sending the core part to us, including the cost of shipping the core back if it’s denied.